Between April 8 at approximately 17:15 CEST and April 10 at 00:30 CEST, application forwarding to ATS systems and recruiter inboxes was disrupted. Applications submitted by candidates during this period were received and queued for delivery. Approximately 4,000 applications experienced a delay in forwarding to your systems. All queued applications have since been successfully delivered.
On April 8, an unusually high volume of automated API requests caused a memory overload in the service responsible for processing and forwarding applications. The overload caused the forwarding component to stop while the rest of the service continued operating normally. Because our health monitoring did not specifically track the state of the forwarding component, the issue was not detected automatically.
The issue was reported to us by a customer on April 9 at approximately 14:00 CEST. Our engineering team identified the root cause within one hour and deployed a fix by 17:00 CEST. Application forwarding resumed immediately, and the full backlog of delayed applications was processed and delivered by 00:30 CEST on April 10.
All customers using application forwarding (ATS integrations and email-based delivery) were affected during this window. Candidates were able to submit applications normally throughout the incident, and all submissions were successfully forwarded once the issue was resolved. Delivery to recruiters was delayed by 5 hours on average, and up to 31 hours for applications submitted at the start of the incident window.
We understand that reliable and timely application delivery is critical to your recruiting operations. We take this incident seriously, and the improvements we have made are designed to ensure that a similar issue will be detected and resolved automatically in the future. We appreciate your patience and trust.