Service Disruption – August 27, 2026

On August 27, 2026, between 12:46 and 13:19 CEST, a subset of customer JobShops experienced intermittent unavailability due to a network routing issue at one of our infrastructure providers.

What happened
During planned maintenance at our upstream network provider, a configuration error caused a temporary routing fault. This affected inbound and outbound connectivity for a portion of our customer JobShops for approximately 33 minutes.

Impact
A subset of JobShops became temporarily unreachable during this window. No data was lost, and no other systems were affected.

Resolution
Our monitoring detected the disruption within minutes, and we engaged our provider immediately. The provider identified and resolved the underlying issue, and full service was restored by 13:19 CEST.

Next steps
We are working with affected customers to migrate their JobShop routing to our primary cloud infrastructure, removing this dependency going forward. Our infrastructure provider has also confirmed additional safeguards to prevent recurrence of this specific issue.

We apologize for any inconvenience this may have caused.